Privacy Policy

1. Introduction

This Privacy Policy explains how Uppi ("we", "us", "our"), a service maintained and operated by Webmethod, a company from The Netherlands, registered at Pleiadenlaan 1-145 9742NE Groningen under Chamber of Commerce number 63314061, collects, uses, and protects your personal data. We are committed to ensuring the privacy and security of your personal information while providing our uptime monitoring services.

2. Data Controller

Webmethod acts as the data controller for personal information collected through Uppi.

3. Information We Collect

3.1 Account Information

• Email address
• Authentication credentials
• Account preferences

3.2 Monitor Data

• URLs and IP addresses of monitored endpoints
• Response times
• Status codes
• Uptime statistics
• Check results and anomaly data

3.3 Technical Data

• IP addresses
• Browser type and version
• Operating system
• Access timestamps
• API usage patterns

4. How We Use Your Information

• Providing and maintaining the uptime monitoring service
• Sending alerts and notifications about your monitored endpoints
• Analyzing service performance and generating statistics
• Improving our service
• Ensuring the security of our platform
• Complying with legal obligations

5. Legal Basis for Processing

• Performance of contract (service delivery)
• Legitimate interests (service improvement and security)
• Legal obligations
• Consent (where specifically requested)

6. Data Sharing and Third-Party Services

6.1 Infrastructure Providers

• Webmethod: Primary hosting provider
• Cloudflare, Inc.: Content Delivery Network (CDN) services
• Backblaze, Inc.: File storage services
• 650 Industries, Inc. ("Expo"): Push notification services
• Apple Inc.: Push notification services and mobile application distribution
• Google LLC: Push notification services and mobile application distribution

These providers process data in accordance with their respective privacy policies and our data processing agreements.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. After account deletion:

• Account information is deleted within 30 days
• Monitoring data is anonymized or deleted within 90 days
• Backup data is removed within 180 days
• Legal obligations, for example but not limited to tax laws, may require us to retain data for a longer period

8. Your Rights Under GDPR

• Access your personal data
• Rectify inaccurate data
• Request data erasure
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected]. In case you want to delete your account, you can do so via our self-service tool.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest
• Access controls
• Regular security assessments
• Employee training
• Incident response procedures

10. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards through:

• Standard contractual clauses
• Data processing agreements
• Privacy Shield certification (where applicable)

11. Cookies and Tracking

We use essential cookies for:

• Authentication
• Security
• Service functionality

12. Children's Privacy

Our service is not intended for users under 16. We do not knowingly collect data from children.

13. Push Notifications

We may send push notifications to your devices to provide important updates, alerts, or information about the service. Push notifications are handled by Expo and sent to device-specific platforms, such as Apple (via APNs) and Google (via FCM).

13.1 Information Shared

To deliver push notifications, we share the following information with Expo, Apple, Inc., and Google LLC:

• Device identifiers (e.g., push notification tokens)
• Message content (e.g., alert text)

13.2 Opting Out

You can manage or disable push notifications at any time by adjusting your device settings or preferences within our application.

14. Changes to This Policy

We may update this policy periodically to reflect changes in our practices, with or without notice to you. We encourage you to review this page regularly for the latest information on our privacy practices.

15. Contact Information

For privacy-related inquiries, please get in touch with us at [email protected].

16. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. All disputes between Webmethod and the Counterparty, which may arise as a result of an Agreement and/or the General Terms and Conditions and/or the Privacy Policy, or of agreements resulting from them, will be settled by the competent judge of the Rechtbank Noord-Nederland.